Terms and Conditions

Terms and Conditions for Mill Farm House

1. Bookings and Payments

The dates of your booking will be held upon payment of a non-refundable deposit of 30% or payment in full. Any booking less than 10 weeks in advance of your check in date must be paid in full immediately.

On receipt of the deposit, a booking confirmation will be sent to you within 24 hours, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. We’re sorry for any inconvenience, but payments can only be made by debit cards, cheque and credit cards. A 2% surcharge will be applied to credit cards. We do not accept American Express or cash.

Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.

Mill farm only accepts bookings from persons over 18 years of age. Mill farm reserves the right, at all times, without statement of reasons, to refuse a booking.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

2. Prices

The prices featured on the website are not binding; Mill Farm reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.

3. Rental of Mill Farm House

In the rental price of Mill Farm House the following is included:
– Rental of ‘House’ and the pitch.
– Use of water, and gas for fires and bed linen.
– VAT according to the guidelines of the VAT-administration.

Not included are, among other things:
– Washing of the dishes.
– Stripping of the rented linen.
– Putting the waste into a waste bag and placing it in a container.

4. Arrival Time

Our check in time is between 4 – 6pm; it is very important to plan your journey so that you arrive to the farm in good time, from the check-in at reception at Belle Vue Farm, navigating down to Mill farm in your vehicle, to unload your luggage.

5. Cancellations

Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.

Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.

6. Group bookings

It is the right of Mill farm to refuse group bookings if we feel that this may be of detriment to other guests staying on the farm.

7. Day visitors

In principle, it is permitted to receive visitors during your stay at Mill farm. These visitors must report themselves to the Reception Area and are required to sign the visitor’s book, leaving full contact details. To maintain the ambience and atmosphere of Mill farm, we limit day visitors to one family visiting per booking during your stay.

8. Pets

We allow dogs in the Mill Farm House, however please contact owners prior to arrival to inform us of breed as some breeds will simply not be allowed on site. A dog kennel is provided and we encourage this facility to be used for health and hygiene purposes.

9. Guest Behaviour

The Holiday – Guest Conditions of occupancy and Conduct

The Guests have the right to occupy the Property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).

Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner in consultation with the Agents. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.

10. Breach of Booking Conditions

If there is a breach of any of these conditions by the Guest or any of their party, the Owners tars reserve the right to re-enter the Property and end the holiday and ask the Guest and their party to leave in addition to their other rights specified in these Booking Conditions.

-Ending the Holiday by the Owners or the Guests does not affect that party’s other rights and remedies.

10. Governing Law and Jurisdiction – Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.

11. Authority to Sign – the person who signs the Booking Form certifies that:

  • he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
  • the signatory is over eighteen years of age;
  • they agree to take responsibility for the party occupying the Property, and to notify the Owners if they are not a member of the holiday party.
  • Nothing in these conditions excludes or limits the liability of the Owners:

– for death or personal injury caused by the Owners negligence.

– for any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability.

  • The use of swimming pools, lakes, climbing trees and any other activity on the Owners land is the responsibility of the Guest and is done so at their own risk.

12. Assumption of Risks

You will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the farmer as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

13. Liability

a. Mill Farm accepts no liability for:
– theft, loss or damage, of whatever nature, during or as a result of a stay at Mill Farm
– falling into defect or putting out of action of technical equipment and loss or closure of supplies at Mill Farm
b. The tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, for Mill Farm and, or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at Mill Farm their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.
c. If you leave the Mill Farm House in an improper condition, additional (cleaning) costs can be charged.

14. Force majeure

Force majeure on the side of Mill Farm exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Mill Farm including threat of war, staff strikes, blockades, fire, floods and other disruptions or events.

15. Complaints

Despite all the care of Mill Farm it could occur that you have a genuine complaint. You must take up this complaint with the farmer immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 14 days after your departure to submit the complaint in writing or by email to Customer Services Advocate, Mill Farm.

16. Validity clause

In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.